FREQUENTLY ASKED QUESTIONS

Please allow 2-3 days to process your order. Expect an email within 3 days to let you know your order is on the way! 

Unfortunately, once an order is submitted we are unable to change your order. We create our clothing fresh once your order is received.

If you would like to cancel your order and resubmit, please contact us via email at sales@faithoutloud.shop and we will see if we can assist with your order, depending on submission deadlines.

Orders under $75: Then current shipping rates apply.
Orders over $75: Order ships free.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All products are unique and produced only once ordered. This means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed their mind.

You’ll also need the receipt or proof of purchase. To start a return, you can send an email to sales@faithoutloud.shop.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

In the event that your order arrives damaged in any way, please send us a message as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.You can always contact us for any return question at sales@faithooutloud.shop

Habitat accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.